The Butler Experience A Better Customer Service Environment Volume Brian Rowland 9780692861479 Books
Download As PDF : The Butler Experience A Better Customer Service Environment Volume Brian Rowland 9780692861479 Books
IMAGINE having a voice in helping your company improve customer service by building butlers within your professional environment. No, not a butler to manage your day and make home or office run smoothly; rather a customer service butler who knows the importance of quality service and professionalism. The Butler Experience is based on a true story about an employee who changed the way an organization provides customer service. The book identifies common gaps in the corporate customer service culture and provides hands-on and effective solution, resources and tools to help you build butlers within your own organization,
The Butler Experience A Better Customer Service Environment Volume Brian Rowland 9780692861479 Books
I've always been a fan of Blanchard, Peters, Sanborn, Maxwell, Jones, Tracy and Gordon. throughout the years. I've gleaned a lot of information from them. Now another author to add to the list. To be sure he's new but made me think about what good customer service is. It never occurred to me that the epitome of great customer service would be a butler whether to the President of the United States or British Monarch. This book explains how to turn your employees into butlers to provide excellent customer service to your customers. It also has a new spin on the 10-80-10 rule. Enhanced to 10-80-1-9 makes much more sense. Like most of the authors above, it is a quick read with lots of take aways.Product details
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The Butler Experience A Better Customer Service Environment Volume Brian Rowland 9780692861479 Books Reviews
Excellent read Great for employees for any company. Would have helped me during my 40 plus years as a nurse.
This book tells how to give excellent customer service. I would recommend this book to any new employees in customer service jobs.well written and easy read. Makes you consider your advice to new employees.
Inspiring & educational book. The Butler Experience is an enjoyable read, plus gives an immeasurable amount of information. It was nice to feel the personal perspective connection. The step by step guidelines helps to easily reflect on our own weakness/strengths and how to apply the concept whether in an organization or individual life.
Working as a nurse for more than 15 years and now more so in a customer service role, I have seen a steady decline in customer service. I hope to share this book with my employer so that we can move toward improving our patients experience and change the mindset of employees.
AS A CONSUMER, THIS BOOK WOULD HELP A LOT OF COMPANIES. I WAS DREADING MY ANNUAL EXAM THIS YEAR AS LAST YEAR THE PERSON WAS NASTY. THIS YEAR A NEW PERSON WAS COMPLETELY DIFFERENT. SHE WAS VERY PLEASANT, AND VERY COMPLIMENTARY OF THE HOSPITAL AND HOW THEY WEREN'T OVERSCHEDULED. THIS HAPPY EMPLOYEE EXEMPLIFIED THE BEGINNING OF THE BOOK. AS I CONTINUED TO READ, I THOUGHT OF MORE STORES AND ORGANIZATIONS THAT COULD USE THIS TRAINING AS CUSTOMER SERVICE IS BECOMING A THING OF THE PAST. IT’S EASY TO UNDERSTAND, ENGAGING AND I HOPE EVERYWHERE I SHOP GETS IT FOR THEIR EMPLOYEES. WE ALL DESERVE GREAT CUSTOMER SERVICE.
What a unique approach for writing a book about improving customer service in any corporation or business environment to improve employees satisfaction, to gain trust with your customers, to improving the bottom line of your balance sheet. This book is deep in understanding the importance of customer service and gives very concrete ways of enhancing customer service in the the business world and for improving moral and job satisfaction of those in the Customer Service field.
This is an excellent book for business owners and employees alike. Business owners gain excellent tips to implement and teach employees, and employees gain insight into best practices for advancing their career. The author breaks down the fundamentals of excellent customer service into bite-size pieces that are easy to implement. This is an excellent book!
I've always been a fan of Blanchard, Peters, Sanborn, Maxwell, Jones, Tracy and Gordon. throughout the years. I've gleaned a lot of information from them. Now another author to add to the list. To be sure he's new but made me think about what good customer service is. It never occurred to me that the epitome of great customer service would be a butler whether to the President of the United States or British Monarch. This book explains how to turn your employees into butlers to provide excellent customer service to your customers. It also has a new spin on the 10-80-10 rule. Enhanced to 10-80-1-9 makes much more sense. Like most of the authors above, it is a quick read with lots of take aways.
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